About Us This web site is owned and operated by Genfrost UK Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Genfrost UK Ltd
1 Morley Way Woodston Peterborough PE2 7BW United Kingdom
Phone: 01733 370 648
Fax: 01733 394 742
Email: sales@genfrost.co.uk
Credit Card Security 1. GENERAL
Special attention is drawn to the Warranty.
The following words shall have the following meanings in these Conditions.
(a) The "Buyer" is the person firm or company with whom the Seller has entered into the Contract.
(b) The "Conditions" shall mean the terms and conditions set out below.
(c) The "Contract" is the agreement (as referred to in clause 2) to supply particular Goods.
(d) The "Goods" are the goods sold by the Seller to the Buyer.
(e) The "Seller" is GENFROST UK LTD
(f) "Warranty" shall mean the warranty to be given to the Buyer pursuant to clause 14.
(g) In "Writing" is any memorandum or letter signed on behalf of the Seller by a duly authorised representative. In the case of a letter sent to the Buyer the Seller shall be entitled to assume that its terms are agreed unless notified to the contrary in writing within 7 days.
2. THE CONTRACT
(a) The Goods are sold subject to the Conditions which shall supersede all other terms and conditions, representations or undertakings made by the Buyer or the Seller or otherwise and nothing said or written during the course of negotiations between the Buyer and Seller shall have contractual or other legal effect unless agreed in accordance with the Conditions.
(b) The Contract shall not be varied unless the Seller expressly agrees the variation in Writing or the Conditions expressly provide otherwise.
(c) The giving of any delivery instructions, the acceptance of or payment for the Goods or any conduct in confirmation of the transaction hereby contemplated shall constitute unqualified acceptance by the Buyer of the Conditions.
d) The buyer can only cancel the contract with written consent of the seller. Cancellation chargers may be imposed.
3. PRICE
Unless otherwise agreed in Writing the price of the Goods shall be calculated in accordance with the Seller's price list in force at the date of delivery of the Goods.
4. PAYMENT
(a) Payment is due by the end of the month following the month during which risk passed to the Buyer, unless other terms have been agreed in Writing. These terms of payment must be strictly observed. If the Buyer is in breach of the Contract then all payments shall become immediately due and payable to our credit partner, Aldermore Invoice Finance.
(b) If any sum due hereunder or any other sum due to the Seller is not paid in full by the due date or if before such date the Seller believes that the Buyer is unable or unwilling to make such payment in full then the Seller shall have the right either to suspend delivery of the Goods pending payment of such sums or to terminate the Contract forthwith.
(c) Interest shall be payable by the Buyer from the date by which payment should have been made till the date of payment (both before and after judgement) on the unpaid amount on a daily basis at the rate of 4% per annum above the base lending rate of Barclays Bank Plc from time to time in force unless otherwise specified. We reserve full right to pass all costs from our bankers where payments have been represented or returned unpaid.
(d) The Buyer shall not be entitled to withhold payment of all or any of the purchase price while any claim in relation to the Goods or other dispute is being investigated by the Seller and without limitation no deduction shall be made by the Buyer in respect of any set-off or counter-claim howsoever arising.
5. DELIVERY
(a) The place of and the date of delivery shall be as agreed between the Buyer and the Seller. However the date for delivery is the Seller's best estimate based on present information and subject to sub-clause
(b) below the Seller shall not be liable for delay in delivery in any circumstances whatsoever (even if caused by the negligence of the Seller its servants or agents) nor for any loss, damage or expense which the Buyer may suffer by reason of such delay. Any costs for non-delivery will be the buyers responsibility.
(b) If the date of delivery is important to the Buyer the Seller is prepared to provide a definite date of delivery provided that the date and a limit on the Seller's liability under this sub-clause have both been agreed in Writing as a variation to the Contract.
6. RISK IN THE GOODS
(a) The risk in the Goods shall pass to the Buyer on the sooner of the Buyer paying the price in full or the Buyer taking delivery of the Goods or the Seller notifying the Buyer that the Goods are ready for delivery and the Buyer having failed to take delivery of the Goods within 7 days thereafter for whatever reason.
(b) Without limitation after risk has passed to the Buyer if the Goods or any item thereof are lost, damaged or destroyed from any cause whatsoever (including the negligence of the Seller, its servants or agents) whether or not the Goods are still in the possession of the Seller then the Buyer shall remain liable to pay the price of the Goods in full and if the Seller repairs the Goods the Buyer shall pay the reasonable cost of repairing the Goods.
7. TITLE TO THE GOODS
(a) Property in the Goods shall not pass to the Buyer until the Buyer has paid to the Seller the whole of the price of the Goods in full and any other payments due from the Buyer.
(b) Until the payments referred to in sub-clause (a) above have been made in full the Buyer shall hold the Goods as fiduciary agent for the Seller and shall mark the Goods with an indication that they remain the Seller's property, and they shall be kept separate and identifiable from any other products in the Buyer's possession and shall be returned to the Seller upon request and all the incidence associated with a fiduciary relationship shall apply.
(c) Without prejudice to any of the Seller's other remedies the Seller shall have the right with or without prior notice at any time to retake possession of the whole or any part of the Goods (and for that purpose shall be granted an irrevocable licence to go upon any premises occupied by the Buyer or which the Buyer is entitled access to) and to dismantle the Goods or detach the Goods from any items in which they may have been incorporated.
(d) The Buyer shall indemnify the Seller against all costs and liabilities which the Seller incurs in retaking possession of the Goods (or any part thereof) or in exercising any of its rights under this Clause including without limitation any liability in respect of any damage (including damage caused to such premises in such retaking of possession and removal of goods) which it was not reasonably practicable to avoid.
(e) If any of the Goods supplied by the Seller are incorporated or used as material for other goods before title has passed to the Buyer the property in the whole of such goods shall be and remain with the Seller until such payment has been made. Any sale of such goods by the Buyer shall take place upon the basis that the buyer shall hold on trust for the seller with effect from the date of receipt of the sale proceeds by the Buyer such proportion of those proceeds as is equal to the outstanding price payable by the buyer to the Seller for the Goods.
8. ACCEPTANCE OF GOODS
Unless the Seller is notified to the contrary at point of delivery the
Goods shall be deemed to have been accepted by the Buyer as being in good condition and in accordance with the Contract.
9. FORCE MAJEURE
(a) Without prejudice to the other terms of the Conditions the Seller shall not be liable if manufacture or delivery or installation is prevented, hindered or delayed by reason of strikes, sit-ins, trade disputes, lock-outs or any other actual or threatened industrial action or by difficulty in obtaining labour, plant, materials or bought in components or by breakdown of plant or machinery (including transport) or by
interruption of power supplies, or by fire or by legal action by a third party (whether or not any of the aforesaid are caused by the negligence of the Seller, its servants or agents) or by reason of any circumstances outside the Seller's control which shall include, but not be limited to national emergency, war, civil riot, intervention by Government and all other cases of force majeure.
(b) If the manufacture or delivery of the full quantity of Goods due under the Contract is prevented, hindered or delayed by reason of any circumstances within sub-clause (a) for a period greater than 3 months after the agreed delivery date then both the Seller and the Buyer shall be released from their respective obligations in respect of any goods which have not been delivered by that time.
10. RETURNS
The Company will only accept the cancellation of orders as
follows:
(a) Goods are not sold on a trial basis. Customers should check the specifications and suitability of the Goods before ordering. The Company does not warrant the suitability of the Goods for specific applications.
(b) Goods which have been incorrectly ordered will only be accepted for return with the prior approval of the Company.
(c) Returned Goods will only be accepted if they are: correctly packed in the original packaging with the manuals, returned with the necessary proof of delivery and purchase, and have not been used.
A restocking charge of 25% of the value of the Goods will be charged to the customer on all such Goods.
(d) If the customer cancels the Goods whilst the Goods are still in transit, an abortive delivery charge will be charged to the customer.
(e) Goods may not be returned without a Goods Return Authorisation Number which can be obtained from the Company by contacting the Company Sales Desk on
01767 641609.
(f) Any item ordered that is not normally held in stock will be ordered on the customers behalf from the manufacturer or other supplier. Such items cannot be returned if the customer decides that it is no longer required.
11. TRADE NAMES AND TRADE TERMS
(a) The Buyer undertakes not to hold himself out in any circumstances or in any manner whatsoever as having authority to sell, service, maintain or deal with the Goods as agent or dealer or other authorised representative of the Seller.
(b) In particular and without prejudice to the provisions of sub-clause (a) the Buyer undertakes not to use or reproduce any trade name or registered trade mark of the Seller on goods, premises, vehicles, letter headings and other stationery, sales literature or in any way whatsoever and not to do or authorise to be done any infringing act to which the Trade Marks Act 1994 applies.
(c) The Buyer's undertakings under this Clause are conditions of this Contract so that any breach thereof shall entitle the Seller to terminate the Contract and to recover damages in respect of all loss, damage and expense occasioned thereby. The Seller at its option shall be entitled to recover the profit made by the Buyer during the period of the breach from sales, servicing, maintenance and other dealings with goods manufactured by the Seller.
(d) Notwithstanding the terms of the Conditions no document purporting to authorise the Buyer to do any act which would otherwise be a breach of the Buyer's undertakings under this Clause or purporting to consent thereto on behalf of the Seller shall be binding on the Seller unless it is a formal licence agreement bearing the Seller's corporate seal.
12. DRAWINGS, PRINTS AND SPECIFICATIONS
(a) Any technical drawings, prints and specifications supplied by the Seller under or in connection with a quotation or the Contract shall remain the property of the Seller who shall reserve the copyright, design right and any registered design right therein. The Buyer shall not copy them or communicate their contents to any third party without the Seller's consent (which consent shall not be unreasonably withheld) and shall comply with the Seller's reasonable requirements as to their use, return and otherwise.
(b) The property in the design of the Goods shall (subject to any existing rights of any third party or the Buyer in any design or invention incorporated or used in the design of Goods) remain the exclusive property of the Seller and neither the buyer not any agent contractor or other person authorised by the Buyer nor any other person, firm or company shall at any time make use of the design or any part thereof.
(c) The Seller gives no warranty or indemnity in respect of any actual or alleged infringement of any patents, registered designs, design copyright, or any other industrial property right relating to the Goods.
13. DESCRIPTION OF GOODS
(a) Illustrations, photographs, descriptions (including descriptions relating to technical performance, capacity, output, consumption and dimensions) and general literature relating to the Goods are intended as a general guide only and such material shall not form part of the Contract. The Goods will not necessarily correspond in all respects with the goods shown in those illustrations and photographs or such descriptions or general literature. Without limitation the Seller reserves the right to make without notice to the Buyer any improvement or alteration in the material, specification, dimensions or design of the Goods which it thinks reasonable or desirable or which it is required to make by law and suchimprovement or alteration shall be deemed to have been accepted by the Buyer and the Seller as a variation to the Contract.
(b) The Seller can provide goods which are suitable to meet the Buyer's purpose or which will meet specified technical performance provided that the Buyer provides written details of its requirements and obtains the Seller's advice (as to which goods will be suitable) in Writing. Unless the Seller has agreed in Writing to provide equipment for a specified purpose or of a specified technical performance the Buyer shall be deemed to have selected the Goods without having made its purpose or requirements known to the Seller.
14 WARRANTY
(a) Subject to clause 16 the Seller warrants to the Buyer that as from the date of supply and for a period of twenty four months from date of dispatch (as to which the Seller's determination is final) the Seller will free of charge replace or repair any part or parts thereof proved to the Seller's satisfaction to be defective owing to faults in workmanship of the Seller or materials comprised in the Goods. All labour, travel and carriage costs involved in effecting such replacements or repairs will be borne by the Buyer.
(b) If the Buyer requires a warranty greater than that set out above any such warranty to be effective must be in writing and signed by either the Secretary or a Director of the Seller and shall in any event be limited to the amount that the Seller can recover under the product liability insurance policies held by the Seller at the date of the Contract.
(c) Save as expressed in this Clause the Seller shall be under no liability for any personal consequential or other loss or damage of whatsoever kind or howsoever caused as a result of any goods supplied or work done being defective or not in accordance with any order or as a result of anything done or omitted in connection with any work done or omitted to be done by the Seller including any breach by the Seller of any fundamental term of any order and the Seller's liability under this Clause shall be in lieu of and to the exclusion of any liability, condition, guarantee, warranty, term undertaking or representation whether express or implied, statutory or otherwise and shall in any event be limited to the value of the Goods to which any claim relates or the amount received by the Seller in relation to the Goods under any product liability insurance held by the Seller at the date of the Contract.
(d) Nothing contained in the Clause shall exclude:-
(i) any liability for breach of the Seller's implied undertakings as to title
(ii) where the Buyer deals as a consumer (as defined by the Unfair Contract Terms Act 1977) any liability for breach of the Seller's implied undertakings as to conformity of goods with description or sample or as to their quality or fitness for a particular purpose.
(iii) any liability arising from the Seller's negligence causing death or personal injury.
15. EXCLUSIONS
The Warranty shall not apply to:-
(a) Any defect which in the opinion of the Seller arises by reason of misuse, misapplication, neglect or accident occurring after risk has passed to the Buyer.
(b) Any defect not notified to the Seller or its authorised distributors or dealers within 2 working days of the Buyer having become aware of such defect.
(c) Any equipment which shall in the opinion of the Seller have been improperly installed, serviced, repaired or altered (other than by the Seller) or in or to which any part not manufactured or sold by the Seller has been fitted.
(d) Goods not of the Seller's manufacture in which case the Buyer is entitled only to such benefit as the Seller may receive under any warranty given in respect thereof.
(e) Any equipment on which service has been carried out by anyone other than the Seller or any approved service agent.
(f) Any equipment installed or situated outside Great Britain, Isle of Man, Northern Ireland, Eire and the Channel Islands without the Seller's consent in Writing.
(g) Any items not included within standard warranty parts; Glass, light bulbs/tubes, door seals, trims.
16. TERMINATION OF THE CONTRACT
If the Buyer becomes insolvent or goes into bankruptcy, receivership, administration or liquidation or enters into any voluntary arrangement with its creditors or commits a breach of the Contract or any
other contract with the Seller or has any process of distress or execution levied upon its goods or the Seller reasonably considers that any of the above events is likely to occur then the Seller may forthwith
on written notice to the Buyer terminate the Contract without incurring any liability to the Buyer and without prejudice to the Seller's right to recover the Price and / or damages for any breach of the Contract by the Buyer.
17. MISCELLANEOUS
(a) The Contract is between the Seller and the Buyer as principals and is not assignable without the Seller's consent.
(b) Each of the Clauses and sub-clauses of the Conditions shall be construed as separate and severable.
(c) None of the provisions of any of the clauses or sub-clauses of the Conditions shall in any way limit any of the other clauses or sub-clauses of the Conditions.
(d) The law governing the Contract shall be the law of England. Any disputes arising out of or in connection with the Contract shall be submitted to the jurisdiction of the English Courts, except that the Seller may elect and be entitled to proceed in Scotland or Northern Ireland or any foreign jurisdiction wherever proceedings may lawfully be brought against the Buyer.
(e) The Buyer recognises that the Conditions and (without limitation) the limitations of liability contained in the Conditions are reasonable in that the prices quoted by the Seller are dependent upon such limitations being incorporated in the Contract and because greater liability can be accepted if expressly agreed in Writing in accordance with the Conditions.
(f) Any notice may be served by either party on the other by leaving it at or sending it by post or facsimile to the address of the party contained in the Contract. Such notice shall be deemed to be served if by hand when delivered if by facsimile when sent and if by first class post two working days after posting.

The company shall not be liable for any costs, claims, damages,
losses of consumables caused by failure of the Goods and the Customer should, therefore ensure that suitable insurance is taken out.

UK WEEE Regulations (WEE/REG No/HE2721QW) The Waste Electrical and Electronic Equipment Regulations 2006 as modified by any subsequent legislation).
As an importer and distributor for the business to business market, Genfrost UK Ltd is committed to the protection of the environment and therefore implementation of the
Privacy Policy Genfrost UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
spacer
spacer